Delivery rates

We have two delivery methods: Classic Hampers And Custom Hampers: Orders are sent by overnight courier. We will always request that a parcel is 'left safe' if there is nobody in to sign for the goods. However this is cannot be guaranteed and is at the discretion of the driver whether he/she feels it is safe to do so. If you are not at home it may not be possible to leave it, or to attempt delivery until the next working day. If you have particular delivery instructions or would not like your order to be left without a signature, please advise at the time of ordering.

Unless you are contacted by our sales team, your goods will be despatched on the agreed date and could be delivered any time up until 7pm. Please note that we cannot track the exact location of your order during the day, if your order has not arrived by 3pm then please call us and we will do our upmost to track the parcel and ascertain an estimated time of arrival.

Bakery: Orders are sent by Royal Mail and you have an option to choose you delivery class. The product will then be despatched with no actual delivery date. If your not home when delivery is attempted, Royal Mail will leave a P739 (something for you CARD) informing you where their item has been left or returned to depot.

Applies to both delivery methods:

Where possible we would advise taking delivery at a business premises where someone will be available throughout working hours, it is also possible to send goods to a neighbour. Please note it is not possible to give multiple alternatives for the delivery address.

It is your duty to ensure that your requested delivery date is suitable for either yourself or your gift recipient to accept an order.

We cannot accept responsibility for addresses provided incorrectly.

Please note it is a requirement of the courier company that we must have the telephone number at the delivery address.